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Challenge resolutions affect your hotel’s Reputation score, which determines the ultimate fate of your hotel at the end of the game. The in-character, biennial meeting of the Order of the Bell and Key then commences, during which you will have the opportunity to solicit help with your Challenges. Specifically, it is about the struggles faced by grand hotel concierges amidst the rise of fascism in a fictionalized Europe in the lead-up to World War 2.